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Very poor competence in resumes in English. They cannot be recommended to any professional working as a scientist, engineer, or STEM-related field. Here are the five reasons I cannot recommend the resume service:

1) Poor English. The company wrote my career history in the present tense. Even though my original CV was written correctly in the past tense. When I explained this error to them, they replied that the use of the present tense of past events is a personal 'preference'. I cannot understand why such low competence in English is allowed, and I am shocked by their inability to say, 'yes, we made a mistake'.

2) Heavy use of empty buzzwords and lack of understanding of the technical field. They have deleted many of my field-specific keywords and replaced them with empty buzzwords. This strategy would probably work if you are trying to land your first job as a teenager, but it is completely ineffective once you are a few years into your career in the STEM field. Recruiters are looking for field-specific keywords that highlight technical expertise instead space-wasting adjectives that everyone can use.

3) They do not take time to read and understand your text. In my resume, they have grouped several bullet points together and put them under another bullet point, creating a list with two levels. Besides the fact that a bullet point list with two levels is highly unusual and arguably ugly, they completely disregarded the logical connection between each bullet point. By categorizing bullet points under another bullet point, they have not made the effort to understand the content and check if the points are related hierarchically. This showed a careless attitude and a lack of competence and understanding.

4) They do not understand STEM fields. My original resume was titled 'Aircraft Engineer'. The title is the first thing recruiters see, and they will scan through resumes in 30 seconds or less. Hence, the title is incredibly important. Even though I was applying to Airbus, an aircraft manufacturer, my title was randomly changed to 'project manager and technical lead'. My opening statement originally included 'aircraft engineer'. This was changed by them to 'skillful engineer'. Skillful Engineer? This could be anything: software engineer, electrical engineer, hydraulics engineer... Can you imagine a resume titled 'pediatrician' being changed to 'skillful doctor'? This example shows that they do not understand STEM fields, so anyone working as a scientist or engineer should look elsewhere for a professional resume service.

5) They do not adhere to their own 'money-back guarantee (Geld-Zurück-Garantie). Having those words on their website header is just marketing for them; in my case, they have shown no commitment to it. Despite having done such poor service for my resume and me spending hours giving feedback, they are pressing to charge 199.00 Euros. If I was running a company like this and made such a fundamental mistake with the English tenses, I would feel shameful!

In conclusion, this service might be OK with someone just starting out their career with little experience in writing resumes. For anyone with a few years of professional experience, this service is a complete waste of time, money, and energy. They cannot even get the basics right!